FAQs


Frequently asked questions

How can I be sure the hat will fit?

Both the kids and adult hats have fully adjustable velcro backs which means they will fit even the biggest of melons! If you want to be sure though, grab a piece of string and wrap it around your head and then measure it. The adult hats will fit a head between 61 - 53 cm circumference and the kid size will fit a head from 46 cm to 54 cm head circumference. The baby hat will fit on most 6 month olds and up from there.

Are your hats tested for their sun protective factor?

Here at Get Flapped we don't only think about designing funky flap hats but we also want them to be practical as well. That is why we have had our hats laboratory tested with the Australian Radiation and Nuclear Safety Agency (ARPANSA) for their Ultra Violet Protection Factor (UPF).

Our hats have passed with flying colours receiving the highest rating possible of UPF50+. This means that when you Get Flapped this summer, you will look the goods and have the safest neck possible.

Do you have more designs?

We have plenty of great ideas cooking so stay connected through our social media accounts: (Instagram: @getflapped and FaceBook: Get Flapped) for the latest news and releases. We plan to role some new styles out over the summer. Got a great idea for a design? We would love to hear it, get in touch through our 'Contact Us' page.

How small a head will the kids hat fit?

The kids sizing is designed for toddlers (side note: baby range is on the cards and coming soon, yee haa!) but for our current hats the kids hat is fully adjustable for a 46 - 54 cm head. 

What is the estimated delivery time for a flap hat?

We offer FREE standard shipping Australia wide (4-6 business days to get your hat) or if you need your flappy sooner an EXPRESS service for only $3.50 extra (2-4 business days) to get your mug in it as soon as you can.

If you are international don't despair, we will ship anywhere in the world for a $10 AUD fee taking approximately 8-10 days depending on where you are. Stay tuned however for some new developments in 2019 further abroad from us to bring this cost down for you.

We love your flap hats but can you do custom designs?

At this stage we have the scope to print anything you can imagine on a flap hat and we are more than open to partnering with schools, sporting clubs, groups of mates and more. Minimum order constraints may cause an issue for small groups but we are committed to finding a solution with you to protect your neck in your own way so get in touch via the 'Contact Us' page.

Are there discounts on bulk buys?

Yes of course! We are reasonable people here at Get Flapped. Send us your query through the 'Contact Us' page and we can start that conversation for sure.

Is it possible to get the 'Seaside' kids hat in an adult size or the Chevy in a kids?

No, unfortunately not at this stage. We wanted to make a few hats exclusive for our little clients, 'Seaside' we think is one of those. Similarly Chevy is adults only. However, drop us a line through the 'Contact Us' page as if you are interested in a large order, or if we get enough interest for it then we can definitely make it happen. 

What is your returns policy if I am not happy with my hats?

If you're not 100% happy flappy with your flap hat, head to the 'Contact Us' page to send us an email.  We will organise a replacement or refund as long as the flap hat is still in its original condition (as you received it).